Being as hip as I am, I’m now reading Thomas Friedman’s 2006 book on globalization “The World is Flat.” The New York Times Columnist is sharp in international affairs, and tells the tale of outsourcing from many perspectives: the Chinese learning Japanese to serve Japanese companies; the Mormon housewives and retirees hired by Jet Blue airlines to work the company’s reservation system; the call centers in India serving any number of U.S. companies.
Friedman tells of how Indians earn about $300 a month to work in these places, with full medical coverage for ALL family and free dinners every night. Most of these workers have MBA’s, and at minimum undergraduate degrees in something impressive like engineering or mathematics.